KEEPZ U GEARED UP !!
Processing, Shipping, Refund, & Returns Policies
Shipping: It takes 3 days to fulfill your order after which it's shipped out. Shipping time depends on your location.
Where your shipping comes from:
We work with on-demand fulfillment companies with facilities worldwide. USA 3-4 business days, Europe 6-8 business days, Australia 2-14 business days, Japan 4-8 business days & international 10-20 business days. (international orders can be charged an additional customs & tax fee we can't control, customs polices vary by country).
If you have not received your product:
Please make sure your address is correct, check your email shipping confirmation for correct delivery address, check with your post office or check to ensure product was not left at your neighbors. If the address was correct & package was not left at post office or your neighbors contact us at kd@brokenkeyz.com with your order number. If a mistake was found in your delivery address we can send you a replacement order but the shipping will be at your own cost.
Orders: We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at kd@brokenkeyz.com
I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here kd@brokenkeyz.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
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Returns: What’s your return policy? We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at kd@brokenkeyz.com
Processing: it takes 2 business days to process your order depending on if a holiday occurs.
Refunds: Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at kd@brokenkeyz.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color? At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [kd@brokenkeyz.com] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!