Culture

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How do I track my order?

 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at kd@brokenkeyz.com

 

I received a wrong/damaged product, what should I do?

 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at kd@brokenkeyz.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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What’s your return policy?

 

We don’t offer returns and exchanges on customized items, but if there’s something wrong with your order, please let us know by contacting us at kd@brokenkeyz.com. For non-customized items we offer returns, exchanges, and refunds if your item is damaged.

 

SUPPORT

Still can't solve your problem?

Contact us at kd@brokenkeyz.com 

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