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SHIPPING/RETURNS/REFUNDS

Processing: it takes 2 business days to process your order depending on if a holiday occurs. 

 

Shipping:

1)We offer free shipping, It takes 3 days to fulfill your order after which it's shipped out. Shipping time depends on your  location. 2)You will receive a E-MAIL message once your order has been shipped.

3)You'll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. We will also provide you the tracking information when it is ready. You can view this estimated delivery time under each package in your order history at the same time. 4) In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

 

Where your shipping comes from:

We work with on-demand fulfillment companies with facilities worldwide.  USA 5-10 business days, Europe 5-10 business days, Australia 5-14 business days, Japan 5-10 business days & international 10-20 business days. (international orders can be charged an additional customs & tax fee we can't control, customs polices vary by country).

If you have not received your product:

Please make sure your address is correct, check your email shipping confirmation for the correct delivery address, and check with your post office. If the address was correct & package was not left at the post office or your neighbors contact us at kd@brokenkeyz.com or 248-564-6255 with your order number.  If a mistake was found in your delivery address we can send you a replacement order but the shipping will be at your own cost. 

 

Orders:

We work with a print-on-demand drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at kd@brokenkeyz.com

 

I received a wrong/damaged product, what should I do?

 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here kd@brokenkeyz.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns:

 

What’s your return policy?

 

We don’t offer returns and exchanges on customized items, but if there’s something wrong with your order, please let us know by contacting us at kd@brokenkeyz.com. For non-customized items we offer returns, exchanges, and refunds if your item is damaged, missing, or you received the wrong item. 

Refunds:

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items, missing items or damaged items. If any of these apply, please contact us at kd@brokenkeyz.com with photos of wrong/damaged items and we’ll sort that out for you.

 

Can I exchange an item for a different size/color?

 

At this time, we don't offer exchanges because of customization,  clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [kd@brokenkeyz.com] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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